Account Management
  1. Upgrading or Downgrading your Subscription

    If you’re looking to Upgrade or Downgrade your subscription, please contact the support team and let us know what changes are required.
    Email Support Team Live Chat Support Ticket

    Modified: Sep 13 2018

  2. Creating a New Subscription

    To create a new subscription, please visit the pricing page and select your preferred billing cycle & plan type.
    View Plans

    Modified: Sep 04 2018

  3. Resetting Your Password

    Resetting Your Advanced WP™ Password

    You can reset your AdvancedWP™ Password by providing your username or email address and following the link that is emailed to you.
    Reset AdvancedWP Password

    Resetting Your Plesk Control Panel Password

    You can reset your Plesk Control Panel Password by providing your username and email address and following the link that is emailed to you.
    Reset Plesk Password

    Modified: Sep 04 2018

  4. Canceling a Subscription

    Manage Subscriptions
    1

    Navigate to your account page

    2

    Select manage subscriptions from the right sidebar

    3

    Use the server label to ensure you are altering the correct subscription

    4

    Click the cancel button and confirm your change.

    Modified: Sep 04 2018


Getting Started
  1. Logging Into Plesk for the First Time

    You can login to your Plesk Control Panel by using the master Username & Password that was emailed to you when you created your subscription.
    Plesk Login

    Modified: Sep 04 2018

  2. Logging Into WordPress for the First Time

    Logging into your WordPress installation for the first time will require you to have first successfully logged into your Plesk control panel.

    Before You Start

    Complete Logging Into Plesk for the First Time


    1

    Navigate to your Plesk Control Panel

    2

    Select “Website & Domains” in the left navigation bar

    3

    Find the server you want to login to and select “Login” in the WordPress Options

    Modified: Sep 04 2018

  3. Preview Your Site

    Modified: Aug 20 2018

  4. Configuring DNS & Custom Domains with your Subscription

    The Domain Name System, or DNS, is like the phone book of the internet. When a user makes a request for a domain (like neathats.com), their web browser looks up the IP address (ie. 123.456.78.90) to identify where to route the request for the domain.

    Finding Your DNS and CNAME Records

    Before you set or update your DNS records, first you’ll need to know what value to use when configuring them. You will find this information in your AdvancedWP User Portal.

    1

    Open the server details window for the server you wish to apply a custom domain to.


    2

    Click to copy and save your server CNAME (you will need this later).


    1

    Create a free CloudFlare Account

    2

    Click “Add Site” if it doesn’t automatically take you there.

    3

    Enter the domain you’d like to use

    4

    Click “Add Site”.


    1

    In your CloudFlare Site DNS Settings if there is an A record pointing to an IP address, remove it.

    2

    Begin adding a new record with the CNAME type

    3

    Enter the domain you will be using.

    4

    Enter the CNAME that you previously copied from your Advanced WP Server Details window.


    1

    Near the bottom of the Cloudflare Site DNS Settings Page, you’ll find “CLoudflare Nameservers.”

    2

    Copy these values or keep the page open. You will need to provide this to your domain name provider so they can point the domain to your server.

    3

    The last step involves visiting your domain name provider and setting the name servers to match the ones from the previous step. You can click on your domain name provider below for specific instructions from the provider.

    GoDaddy
    Go To GoDaddy

    1

    Navigate To your MyProducts Section On You GoDaddy Account & Select DNS On the Domain you would lie to use.


    2

    Find The NameServer Section And Select Change


    3

    Paste The Values Copied From Cloudflare In The Previous Step


    4

    That’s All! Allow Some Time For The DNS Change to Propogate!

    Google Domains
    NameCheap
    Modified: Sep 27 2018

  5. Updating Your AdvancedWP Dashboard to reflect Custom Domain


    1

    Navigate to your account page and open the server details window.


    2

    Enter your custom domain and hit “enter” to save.

    Modified: Sep 05 2018

  6. Sending SMTP Emails Through Your WordPress Installation

    To set up your server for sending emails, we recommend using the free plugin Wp Mail Smtp which requires an API key from a free third-party email service.
    Use the following instructions to set up the plugin, then choose a third party to create an API key.

    Before You Start

    Download, and activate The Wp Mail Smtp Plugin on your site.

    Get Wp Mail Smtp


    1

    Enter From Email

    2

    Enter From Name

    3

    Select your preferred email provider. (you will need to configure this later)


    4

    Generate An aPI Key from your chosen provider. (Instructions at bottom of article)

    5

    Paste your API Key.

    6

    Save your settings.

    SendGrid
    Open SendGrid

    1

    Create a free sendgrid account

    2

    Click Create New Api Key

    3

    Give The key a Name


    4

    Select Full Access


    5

    Click Create & View

    Modified: Sep 05 2018

  7. Creating FTP Accounts

    To learn how to create new a FTP account for your site please follow the official Plesk tutorial in their documentation.
    Plesk Documentaion

    Modified: Sep 04 2018


Optimization
  1. Ensuring Search Engines can Index your Site


    1

    Navigate to your Plesk control panel & click on the name of your site in the wordpress section.


    2

    Ensure that search engine indexing is enabled (green).


    1

    Enter your WordPress admin dashboard and navigate to Settings > Reading

    2

    Ensure that “Discourage search engines from indexing this site” is unchecked.

    Modified: Sep 05 2018


Securing Your Site
  1. Changing Your Plesk Password

    To update your current Plesk password, please follow the instructions on the official Plesk documentation.
    Plesk Documentation

    Modified: Sep 05 2018

  2. Generating an SSL Certificate With Let’s Encrypt

    To learn how to generate a free SSL certificate for your site please follow the instructions on the official Plesk documentation.

    Plesk Documentation
    Modified: Sep 04 2018


Troubleshooting
  1. Didn’t receive Control Panel login credentials email?

    If you did not receive your Plesk control panel login information, please check your mailboxes Spam or Promotions folders. If you still cannot find the email, please contact our support team.
    Email Support Team Live Chat Support Ticket

    Modified: Sep 13 2018

  2. Server Provisioning Taking Longer Than 24 hours

    Once you’ve created a server, the Provisioning Stage should not take longer than 24 hours. If this stage has been ongoing for more than 24 hours, please contact our support team.

    Email Support Team Live Chat Support Ticket
    Modified: Sep 13 2018